Services

Managed Services

Managed Services offers a simple process where we set and agree on common policies. Throughout the contract period, our effort is to maintain those policies and drive your costs down, create efficiencies and ultimately minimize risk. Managed Services ensures that your IT infrastructure runs smoothly. Here's a short list of what we watch over: 

  • desktop computers
  • mail and groupware
  • security
  • antivirus
  • servers
  • backups
  • wireless services
  • printing
  • acceptable use

Managed Services is ultimately a remote support service which replaces traditional break/fix models with a proactive portfolio of services.  These services reduce the time it takes to diagnose and resolve network problems.  This translates into increased productivity, cost savings and ultimately the ability to avoid problems before they happen.

Three subscriptions to choose from:

VirtualWatch – A basic offering that provides these key services:

  • Watches server availability and monitor performance
  • Provides server O/S patches and updates
  • Labor rate discounts on proactive, reactive and emergency on-site service

VirtualAssist - A mid-range offering all VirtualWatch services plus:

  • Availability monitoring of firewall, router and switch
  • Anti-virus monitoring on server and desktops
  • Workstation monitoring
  • Helpdesk with central contact point
  • Quarterly network review
  • One Windows Software Probe License
  • One Monitoring Software License
  • Remote control access for quicker response times

VirtualCare - Our most popular subscription offers everything you get with VirtualWatch and VirtualAssist plus:

  • Availability and performance monitoring of all network devices & users
  • Preventative maintenance per month as per checklist for all servers and workstations
  • Unlimited maintenance and support on core devices
  • Anti-virus monitoring on server and desktops
  • Server and workstation O/S patches and updates
  • Quarterly network review
  • Unlimited Helpdesk with central contact point
  • Asset lifecycle management and reporting
  • Advanced performance reporting and analysis
  • One Windows Software Probe License
  • One Monitoring Software License
  • Remote control access for quicker response times

 

Security SAAS

Security SaaS
Love your Email Again

Security SaaS is offered as a subscription service. Security SAAS pushes all your email and internet traffic through a server – so whether you are at your office safe behind a firewall, traveling with your laptop in the airport or home surfing the net – you’re protected from spam, viruses and spyware.

CSI is your outsourced IT Guardian.

 

A La Cart Services

Virtual IT – supports an existing IT Department through help desk services, and IT management services.

Network Cabling

Networking Control – establishing internal protocols for user access rights.

Security Necessities – Internet security, antivirus and firewalls

PC Care & Maintenance – hardware issues and software updates including OS and applications, utilities and peripherals

Complete Server Monitoring – just what it sounds like – we watch hardware issues, backup procedures, and general server health in an effort to head off any and all problems that might include down-time or user productivity.

Onsite Response – yes, we go on-site and offer proactive as well as reactive services.

Remote Response – a modern and effective approach to managing technology – remote response provides service without a technician disrupting your workspace.

Asset Reporting – we search your network and report a list of devices, computers, peripherals, and software including version information. Assists management in control and use of resources, compare software licenses, and track hardware inventory through the use of serial numbers and detailed reporting.

IT Procurement Assistance – we go shopping for you – with our technical expertise and excellent vendor relations, we know what you need, and will procure the appropriate hardware and software.

Staff Augmentation Services – When your IT department isn’t available because of training, vacation or illness, we can step in so you won’t risk downtime.

Projects and Integration – Plan and integrate VOIP, network upgrades, software rollouts, hardware rollouts, integrated messaging services, wireless applications and more.

Network Maintenance – just what it sounds like everything on a monthly / quarterly schedule including review of event logs, physical cleaning of equipment, security breaches, software patches and upgrades.

 

 

 

VirtualCare Managed Services

Managed Services ensures that your IT infrastructure runs smoothly.
Click here to see details on VirtualCare.

 

Do these issues plague your business?

Email and Spam

Security Concerns

Untimely network failures

 

Are your goals to:

Prevent network problems and failures

Reduce network downtime through proactive maintenance

Enjoy the benefits of a true IT partnership with Computer Spectrum.

 

CALL 502-585-8866